Virgin Media Phone Number

You should contact Virgin Media by calling the telephone number of their customer service department 0345 454 1111 so that you can discuss problems with your broadband internet service or ask about any mobile deals available with your package.


Customer Service Contact Number – 0345 454 1111

You should call Virgin Media on their UK-wide customer service phone number 0345 454 1111 to report a problem with your broadband internet speed or mobile internet connection. For instance, callers should report any technical issues with their Virgin Media router box but if they are unable to connect to the internet via their WiFi they may have to use an ethernet cable before booking an appointment with an Openreach engineer.

If you are a new customer then you may wish to discuss the cost of a entertainment package, where you can purchase telephone line rental, high-speed fibre optic broadband and a digital television subscription under one payment. For instance, the Full House bundle is a popular option for new customers, whereas the Sports bundle is a suitable deal for anyone who would like the BT and Sky sports channels as part of their package. If your household is eligible for a fibre optic internet connection then you should also book an installation using this number.


Billing Enquiries – 0800 064 3777

You should call the freephone Virgin Media payments contact number 0800 064 3777 to pay a bill over the phone if you don’t currently have a direct debit agreement in place. Alternatively, if you believe that you have been overcharged for your Virgin Media package then you can ask an advisor to explain your monthly bill before asking whether you are eligible for a refund. Alternatively, you want to remove a part of your television package or even a set-top box from your house to reduce the cost of your monthly bill. You can also cancel your Virgin Media subscription, but may be subject to a cancellation fee that is dependent on the remaining time in your tariff to do so.


Cost of Calling

Virgin Media customer services use a local contact number meaning that you will only be charged the same standard per-minute rate as any other geographic call to get in touch. However, their billing enquiries contact number is completely free to call from both UK mobiles and landline phones. Virgin Media is available to take calls during the opening hours of 8am-10pm, Monday to Sunday.


Virgin Media Phone Numbers

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777


Written Complaints

If you are unhappy with the service you have received, or any charges on your monthly bill then you should send your written complaints to the postal address of the Virgin Media customer relations department:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom